REALLY?
EVERYONE? Kids have a
knack of launching into pleas for why they have to have or do something with
“Everyone is ...” Of course, parents quickly become immune to such hyperbole
and incredulously respond, “Really?
Everyone?”
Yet, as our
kids are happy to remind us, we can be hypocrites -- at least those of us in the
marketing world, who too often misrepresent universal characterizations. Based
on most of the websites, ads and marketing literature for “active,” older adult
communities, a real person might ask:
Does everyone
there ride bikes?
Drive
convertibles?
Surf and
kayak and eat ice cream cones?
Enjoy the
contemporary stylings of Hootie and the Blowfish and Celine Dion?
Never use a wheelchair,
walker or even cane? Are they banished if they do?
Have a full
head of silvery gray hair? And shop at Tommy Bahama and Chico’s?
Always hang out in groups with equal representation of ethnicities?
Wear brand
new, generic ball caps?
Have strong
backs for grandchildren who love to be swung around by their arms, on the
beach?
BEWARE MARKETERS. One of these days your stock photo
sources might run dry or increase their prices. Or you might forget to
Photoshop that walker in the background of the bistro photo or those pills on
the dining room table beside the Cobb salad or your favorite model’s wild nose
hair.
And then what
would your consumers think?
Maybe ... that
everyone is real in your community.
That, “This is where I will be most comfortable, with real people who will
embrace my imperfections.”